Facilitator guidance¶
Preparation checklist¶
Logistics:
Book appropriate space
Ensure communication tools work
Prepare scenario materials
Brief observers and actors
Test technical injects
Participant prep:
Send pre-read materials
Confirm roles
Set expectations
Ensure availability
Safety:
Define stop words
Establish boundaries
Prepare de-escalation plan
Have support available
During simulation¶
Facilitator stance:
Observe without interfering
Inject at planned times
Adapt to team pace
Document key moments
Watch for overwhelm
When to pause:
Safety concern emerges
Learning moment needs emphasis
Team completely stuck
Technical failure occurs
Effective injects¶
Good injects:
Reveal dependencies
Create realistic dilemmas
Test escalation paths
Surface communication gaps
Challenge assumptions
Bad injects:
Purely technical puzzles
“Gotcha” moments
Unrealistic complications
Punishing good decisions
Overwhelming the team
Debrief facilitation¶
Create psychological safety:
No blame
Learning focus
Appreciate honesty
Normalise difficulty
Draw out insights:
What surprised you?
Where did you hesitate?
What would you do differently?
What worked well?
Capture actionable improvements:
Specific, not vague
Owned by someone
Time-bound
Measurable